Terms of Service

Overview

This website is operated by LIVRA. Throughout the site, the terms "we", "us" and "our" refer to LIVRA. LIVRA offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Section 1 — Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction. A breach or violation of any of the Terms will result in an immediate termination of your Services.

Section 2 — General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks. Credit card information is always encrypted during transfer over networks.

Section 3 — Accuracy of Information

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions.

Section 4 — Products or Services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Shipping & Returns Policy. We have made every effort to display as accurately as possible the colors and images of our products. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right to limit the quantities of any products or services that we offer.

Section 5 — Pricing

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.

Section 6 — Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind.

Section 7 — Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

Section 8 — Contact Information

Questions about the Terms of Service should be sent to us at support@wearlivra.com.

Section 9 — Comfort Crew Program Terms

The Livra Comfort Crew (the "Program") is a voluntary user-generated content program. By submitting content through the Comfort Crew page, you agree to the following additional terms.

Eligibility. You must have purchased at least one Livra product, be of legal age in your jurisdiction, and have posted original content that clearly features a Livra product on TikTok, Instagram, YouTube, or Lemon8. Your post must remain publicly accessible for at least thirty (30) days from the date of submission.

Content license. By submitting content, you grant Livra a non-exclusive, royalty-free, worldwide, perpetual, and sublicensable license to reproduce, edit, modify, distribute, and display your content, in whole or in part, across any marketing, advertising, or commercial channel. You represent that you own or have the necessary rights to the content you submit and that its use by Livra will not infringe the rights of any third party.

Rewards. Reward tiers are described on the Comfort Crew page. Final reward amounts and creator program invitations are determined at Livra's sole discretion based on content quality, authenticity, conversion signal, and marketing value. Rewards are typically issued as store credit, redeemable for six (6) months from issuance, and may be subject to minimum order thresholds. Livra reserves the right to cap cumulative rewards per participant.

Ineligible content. Submissions may be rejected if they involve fake engagement, reposted or duplicated content, do not visibly feature a Livra product, are removed within the 30-day public-posting window, or otherwise violate applicable platform policies or laws.

Program changes. Livra reserves the right to modify, suspend, or terminate the Program, or any participant's participation in the Program, at any time and without notice. Participation in the Program does not create any employment, agency, partnership, or joint-venture relationship between you and Livra.

Questions. For questions about the Program, email support@wearlivra.com.