Frequently Asked Questions
How do I find my correct bra size?
We recommend measuring your underbust and bust at the fullest part. Use our Size Guide to find your perfect fit. If you are between sizes, we suggest sizing up for a more comfortable fit.
What is your return policy?
We accept returns within 30 days of purchase. Items must be unworn, unwashed, and in original packaging with all tags attached. Final sale items cannot be returned.
Do you offer international shipping?
Yes! We ship to most countries worldwide. International shipping rates are calculated at checkout based on destination and package weight.
How should I care for my lingerie?
We recommend hand washing your lingerie in cold water with a gentle detergent. Lay flat to dry. Avoid using bleach or putting items in the dryer.
How long does shipping take?
Standard shipping takes 5-7 business days. Express shipping takes 2-3 business days. International shipping times vary by destination.
Can I track my order?
Yes, you will receive a tracking number via email once your order has shipped. You can use this to track your package.
Do you offer gift wrapping?
Yes, we offer beautiful gift wrapping for an additional $5. Select the gift wrap option at checkout.
How do I contact customer service?
You can reach our customer service team at support@aura-lingerie.com. We typically respond within 24 hours.